Penelope

Formerly Penelope by Social Solutions

Penelope by Social Solutions is our case management system. We use it for case notes, for calendars, and even for reporting incidents and hazards, or any change in clients' profiles. It lets us interact with medical, legal, behavioral, and other reports, and keeps the team updated, always promoting confidentiality. Penelope by Social Solutions is structured in an understandable way, letting us set our daily tasks as a to-do list in the handover.

Penelope is used in our organization to replace all daily documentation, scheduling and booking, and intake management of participants in our programs. We have approximately 80 participants and 30 staff with 7 departments and it allows us to easily manage staffing ratios, attendance, and programming at three separate locations. Penelope allows us to easily track data on individuals or as a group and generate reports to send to our funders, etc. It allows us to track progress and regression for individuals which is essential to our mission as an organization. Penelope provides us with an easily accessible bluebook of all of our contacts and resources. It is a one-stop-shop for all of our documentation needs. Penelope offers a direct connection to staff individually or in groups through a messaging system within the program. Staff can easily log in and see any relevant information for the day. It saves us so much time as an organization and avoids a lot of running around and daily meetings that we had in the past. Before Penelope, finding participant reports, data, and information meant time spent searching through files in different departments and talking to multiple staff to track down what we were looking for.

We switched to using the Penelope database a few years ago because we realized our current platform was ineffective at tracking and producing needed outcome metrics. We needed a system that had the capability to track a network of client relationships, allowed for the exchange of multiple initiatives, and had tools for team members to work collaboratively on cases. Our organization helps families create action plans to accomplish their goals. We believe strongly in the power of community and finding solutions through generating informal supports. This system is designed to understand and capture the dynamic of how family members, community stakeholders, and professional resources work together to empower wellbeing. Penelope's default platform provided customization that allowed the database to align with our service model, specific strategies, and language. Penelope's form and reports are flexible enough to meet the requests and reporting demands of both foundation and government funders.

We use Penelope as our main case management system. It addresses our need to go paperless and have one central system for all of our case notes. It also allows us to work from home or in the office and always be able to update our calendars. We use this system for every case that we see.

We are a nonprofit agency that case manages Families in the community while we work to help them achieve goals and solve problems. We use Penelope as our case management system. We use Penelope for everything in our agency. It is where we store our data, write case plans, schedule meetings, run reports, and collect resources. Penelope was a serious upgrade from the previous Susy that we were using. It is very detailed and not overwhelming.

Client database, client data, program data.

We use it as a case management tool for digital and remote service delivery.

We use this product to track clients in our organization and their participation in programs and the services they access through us. We use the program to track case notes for clients, counseling sessions, and check-ins. We also use the product to track the practical supports that clients receive from us so that we have a better idea of who has received what from our organization.

We use it to document client services provided at our non-profit.

We use it to document services and invoice for social services and financial support we offer to individuals living with a mental illness or disability.

Penelope is a human services case management system. We provide services to people affected by brain injury, and we use Penelope to track all engagement with the people we serve. We use the system to develop a 360-degree view of the person and their family system, including all the interactions with the various services we provide, such as psychological assessment and therapy, day [programs], vocational supports, and training courses.

We have to use Penelope to document our clients' information as well as any related services that we provide to the clients. We also use Penelope to book appointments and to keep track of client expenditures.Our entire organization is required to use Penelope. I would not say that it addresses any business problems but Penelope helps our organization keep track of the services we provide to our clients.

Penelope is being used in our local office on a daily basis by our Date Intake Coordinators and Case Managers.

Penelope is being used across the whole organization. It addresses the ability to document client related notes, organizational spending as related to clients, and issues within the agency that are directly client related.

It is currently being used by the SSVF, ESG, and HVRP staff. Penelope lets case managers, program managers, and directors to maintain an accurate database of clients that we are working with. It is used from the beginning of them entering one of the programs all the way through them exiting the program. It has been able to be adapted to each individuals job, while ensuring everyone is completing the required forms.

It is only used within 3 locations of Volunteers of America SE: Warner Robins and Columbus, Georgia and Birmingham, Alabama. We assist veterans with housing and utility assistance as well as assisting them with employment needs which may include employment searches. We monitor their progress by using a form called the Individualized Employment Plan which is uploaded into Penelope.

Penelope by Social Solutions is being used at my job every day. We do not approve any of our cases unless we enrolled them into Penelope. The program is self-explanatory and so simple to understand where our documents need to be uploaded. Before Penelope, our company had to handwrite documents over and over, but with Penelope, we are able to save time and trees with just a push of a button.

It is used in our Georgia and Alabama offices in order to track our casework working with homeless veterans. We recently implemented Penelope by Social Solutions to assist with our transition away from paper files into digital storage of information. Penelope assists with reminders and keeping the office structured and organized for our appointments and data storage needs.

VOASE’s VA-funded SSVF grant in Birmingham, AL, uses Penelope to track our client load from day to day and annotate how much funding they’ve received for housing and other benefits through the program. We also keep track of client notes and notes about community outreach. We use it to digitally sign off on VA-mandated paperwork as well. All SSVFs in VOASE utilize Penelope. However, outside of that purview, I’m unaware if other VOASE programs use it.

It’s used by the company for case notes, financial tracking and contact information.

We currently use Penelope by Social Solutions for our case management system for multiple federal grants centered around homelessness and prevention. Our services are offered to veterans and non-veterans experiencing homelessness or are at-risk of homelessness. Our programs cover multiple states and counties across a large geographical area. Penelope by Social Solutions allows us to have a web-based database to create case files, case plans, and case notes on a daily basis without the hassle of paper files.

The clinical department of a larger non-profit agency uses Penelope for outpatient mental health as both an EHR and case management software. We use it in the US to bill commercial insurance claims and to track grant revenue. We also use it to store our clinical outpatient case documentation. Basically, we use it to track and monitor grants, and for billing, accounting, productivity, and client outcomes.